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Frequently Asked Questions

Are Kerrie Hess Limited Edition Prints hand signed and numbered?

Yes, all of my prints are personally checked, signed by hand and numbered before shipping out.

Does my print come framed?

No, my prints arrive unframed.

How are the prints packaged for shipment?

All of my prints at A3 size are packed in thick flat protective boards, layered carefully within ink protection paper, further packed and bubble wrap packaged for a very safe journey. Only prints larger than A2 are rolled and wide cylinder packed, always within in ink protective paper.

What is an Artist Proof?

As most of my editions are in very limited numbers, sometimes an additional number of Artist Proofs will be added to an addition to cope with the demand of a particular print.  Artist Proofs are exactly the same as the prints in an edition, just labeled, 'ap 1' instead of '1/25'.  An Artist Proof is just as valuable as a print in an edition, if not more as they signal that the edition is already officially sold out. 

When will I receive my Kerrie Hess Limited Edition Print?

All prints ordered online ship within 2 to 3 days of order.  Expected delivery time within Australia from shipping date is a further two to three working days.  Please allow two to three weeks from order date for international orders outside of Australia.  

• Delivery times can be longer during December.

Is there a tracking number for my order?

Yes, for every order both within Australia and International, a tracking number is recorded.  If you have not received your Australian order within 7 working days or International order within 20 working days, pop a line to kh@kerriehess.com.au and your order will be tracked.

Do you do custom commissions of artworks such as portraits or wedding illustrations?

At this time, no, I don't do custom portraits.  If however you would like to contact me about a large scale custom print of one of my current works either here or that you have seen online, pop me a line to kh@kerriehess.com.au 

Can any Kerrie Hess Limited Edition Prints be purchased and re-produced in any way?

No, all prints purchased on this site are for personal home display, and cannot be reproduced in any form.

Can I share your images on Social Media?

Absolutely, feel free to share my work on your channels of Instagram, Facebook, Pinterest, etc.  Just please add in a credit of @kerriehessillustration / Illustration by Kerrie Hess. #kerriehess to all posts and shares. xx

Do you take illustration commissions for businesses?

Yes, sometimes this is possible.  For all business and partnership enquiries, please email kh@kerriehess.com.au

I've seen your phone cases online, where can I buy them?

My Australian custom made cases can be found here:  http://thedairy.com/collections/kerrie-hess-phone-cases


My very best wishes, Kerrie. x